Frequently asked questions
Do I need to drop off my vehicles at my appointment time?
No! The appointment time is a guaranteed placeholder for your service request. We would PREFER if your vehicle is with us as early as possible. This will allow us to properly schedule in the days workload and not lose valuable time waiting.
I’m running late for my appointment time, what do I do?
We understand that there are many circumstances that are out of everyones control. If you are running late for your appointment, simply call or email us. We can typically do a 15 minute grace period before we have to reschedule you (so to be fair to the rest of the days appointment times). Theres no penalty*, we just simply reschedule you for the next available time.
*only applies to monthly parkers. If you are a daily parker and entitled to receive a validation, but showed up late, you will need to pay for the days parking rate if we are not able to accommodate you.
I get into work before you open, what is the process?
With our online booking system, we have an intake questionnaire. Simply make a note on the form as to what you want to do. For example: I get in early, please call me at 403.555.5555 upon arrival and I will meet you OR I get in early and will leave my keys on the top drivers side tire. You get the idea.
With our contactless service, all keys are now dropped off with the building security or concierge, typically located on the main floor, unless alternate arrangements have been made for key location drop-off points.
Can I use multiple promo codes?
No, the system is limited to accept one discount code only. Sometimes we have multiple specials running at the same time, choose the code that gets you the biggest discount!
I’ve accidentally booked into the wrong location! Can I still get my vehicle serviced?
We will try our best to fit you into the days schedule, however, there will be times where we are at capacity and will not be able to accommodate you. We will rebook you in for the next available date.